We are a current member of the Better Business Bureau and we want our customers to be satisfied with all our products. We have what we consider a very reasonable guarantee policy. Orion Systems, doing business as www.CAbusinessforms.com offers the following guarantee for our business and legal forms:
1f) Our single business and legal forms are backed by a 100% money back guarantee if they do not accomplish the task they were designed for when properly filled out. Requests for refunds need to be made within within 30 days from the date of purchase. Employee handbooks, employers packages, business protection documents, new hire packages and employee termination forms are limited to a 50% refund.
2f) Any business or legal forms that are downloaded from this web site and ready for immediate use, will be not be issued a refund should the customer request a refund before making a reasonable attempt to use the forms for the specific purpose they were designed for.
3f) Any business or legal forms that are downloaded from this web site and ready for immediate use, will be not be issued a refund should the customer request a refund because they are having technical problems with their Internet connection or computer that is beyond our control. However, we will gladly provide the customer with information to download the forms to another computer of their choice or email the form(s) as an attachment directly to their e-mail.We have great technical support, let us assist you.
Our documents are drafted and reviewed by licensed California attorneys.
Our satisfaction rate is over 99.7%
Thank you, your business is appreciated.